Christmas Eve Emergency Repair – Wilson Neck, Yulee

On Christmas Eve, our team responded to an urgent plumbing call in the Wilson Neck neighborhood of Yulee. The homeowner reported water coming up from the base of the toilet—an issue that can quickly lead to water damage if not addressed right away.

After arriving on site, our technician performed a full inspection and identified the root cause: a broken toilet flange.

The toilet flange is a critical plumbing component that sits beneath the toilet. It is separate from the toilet itself and serves two main purposes:

Secures the toilet firmly to the floor

Connects the toilet to the home’s waste piping system

When a flange is damaged or broken, the toilet can shift, allowing water and waste to escape at the base.

The Repair

Once the issue was diagnosed, our technician:

Repaired the broken toilet flange

Properly reset the toilet

Installed a new wax ring to ensure a watertight seal

Secured the toilet with new bolts

Finished by sealing the base with grout for added stability and protection

After testing the repair, the toilet was fully secured and operating correctly with no further leaks.

The Result

Even on a holiday, our team was able to respond quickly, prevent further damage, and restore the homeowner’s plumbing system safely and professionally.

If you’re experiencing leaks at the base of your toilet—or need emergency plumbing service—we’re here when it matters most.

Service provided: Toilet Repair & Replacement

Budget: 49-1000

Location: Yulee, FL